Refund policy

Check your parcel when it arrives.

If something is damaged, faulty, or not what you ordered, message us on WhatsApp within 3 days of delivery with your order number and photographs. We will replace it or refund you in full, and we cover the delivery cost both ways.

If you want to exchange for a different size, message us within 3 days of delivery. The item must be unworn, unwashed and with its tags on, in its original packing. Delivery for a size exchange is paid by you.

For hygiene reasons, pierced jewellery and any intimate wear cannot be returned or exchanged unless faulty.

Refunds are sent back the way you paid. For cash-on-delivery orders we transfer the refund to your bank or mobile wallet account once the item is back with us.

These are our terms — if you are unsure about anything before ordering, ask us first and we will tell you plainly.